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Vice City in an official GTA VI image.Images: Rockstar Games
GTA VI · Launch

GTA 6 not downloading on PS5? Restart a stalled preload

Restart a stalled GTA VI PS5 preload, check the owning account and console, and find the right support route if the download still fails.

GTA6 Path editorial team

Supported by sources

Short answer

If preload is available and GTA VI is queued but stalled, try Pause then Resume first. Use the sequence below only for that PS5 download item. Check the linked preload guide if you are unsure whether downloading has opened.

Keep deletion limited to the failed queue item

Cancel and Delete here applies to the stalled download. Do not delete installed games or saved data, reset the console or reinstall system software for this checklist.

Sources: [1]

Check PS5 system software

Open Settings > System > System Software > System Software Update and Settings. If Update Available appears, select Update System Software. This is the normal update procedure.

Sources: [2]

If the preload still fails

PlayStation handles account, download and installation issues; Rockstar handles gameplay problems, patches and bugs. Record the exact message and completed checks, then use the linked support contact guide.

Sources: [1]

Your next steps

  1. Open Downloads/Uploads in the control center, select GTA VI, then choose Pause followed by Resume.
  2. If it still fails, choose Cancel and Delete for that stalled queue item only. Return to Game Library, select GTA VI and enable auto-download again.
  3. Confirm the preorder/code account is signed in, the console is online, storage is available and system software is current.

Sources

Based on published sources; not tested in the game.